(805) 535-4037
Ventura Salt Co.
Return & Exchange Policy
Returns:
If you are not satisfied with your purchase, contact us for a replacement, exchange, or return.
“No Questions Asked” returns are only eligible on new, unused items within 30 days of your purchase. New items without damage returned after 30 days of your purchase may be charged a 10% restocking fee. Please contact us before returning any items for possible exceptions.
Note on Back Order / Out of Stock items: Anything ordered on back order that is not in stock is considered a special order and is non refundable. Ventura Salt Co LLC is not responsible delays from other suppliers.
After 60 days, “New In Box” items w/o damage can be returned with prior approval for store credit only less a 20% restocking fee. Please contact us before returning any items.
After 90 days, all items will be considered used and will be treated as such. Please contact us before returning any items.
‘New’ is defined as items still in original packaging and unused condition.
Used items are not accepted without prior approval. If a used item is accepted by Ventura Salt Co., a buyback offer will be sent to you, based on the item condition, that must be agreed to and then a store credit will be applied to your online store account.
All “Demo/Used Gear” purchased from venturasaltco.com is considered “final” after your initial inspection upon delivery of the item. If you have concerns about the gear after inspection please contact us and we will accept your return within 10 days of delivery, provided that the item is in the same condition as when you received it.
Note: Customers are responsible for return shipping costs.
Shipping Damage:
You must check your package immediately after shipping has arrived to confirm no damage has occurred during shipping.
Ventura Salt Co. must be contacted us within 72 hours of delivery with any damage claims including photos of the damage and box. Any claims beyond 72 hours of delivery will be considered delivered in new condition.
Exchanges:
If you would like to exchange your product for another, we recommend ordering the new item while simultaneously returning your product to ensure that the product you want is in stock and delivered as soon as possible. Items returned in new, unused condition will qualify for a full refund, minus shipping costs.
Some items may need to be shipped as hazardous materials such as batteries. These items must be returned through a shipper that is authorized to do so. Please check with your local shipping companies for details on haz-mat shipping.
To make the return/exchange process as smooth as possible, please send your return to the below address with your order number above the address as shown below:
Order#
Ventura Salt Co.
2419 Harbor Blvd Suite 248
Ventura, CA 93001
We recommend using a service that provides a tracking number, and purchasing insurance for larger packages in the event it gets lost. If you mailed your package back to us, and you haven’t received your refund or store credit yet, don’t panic. It generally takes about 2-3 business days after the package arrives at our warehouse for your return to be processed. When it is processed, you’ll receive an email confirmation.
Refunds:
Refunds are processed within 24-48 hours after your return arrives to our warehouse. Your credit card processing can take 12-48 hours after the refund is processed.
Note: Refunds are less original shipping charges. If “Free Shipping” was selected at checkout, your refund will be less the original actual shipping charges.
If your question wasn’t answered above, give us a call at (805) 535-4037 or send an email to mo@venturasaltco.com.
Warranty Issues:
If your gear fails due to manufacturing defect, we welcome you to contact us in order to facilitate a warranty evaluation by the manufacturer. Please email mo@venturasaltco.com and provide the following information:
- Name, order number, best method of contact
- Describe the defect
- Closeup picture(s) of the defect
- Picture of the serial number
- Picture of the entire product
- Any special timelines or address changes
Note: Customers are responsible for return shipping costs.