Skip to main content

Return & Warranty Policy

 

Returns:

At Ventura Salt Co., we take great pride in being a small business that works hard to provide quality products and excellent service. We kindly ask for your understanding as you review our return policy:

All Sales Are Final:

Once a purchase is made, we are unable to offer refunds, exchanges, or returns due to a change of mind. As a small business, restocking fees and non-refundable credit card processing fees have a significant impact on our bottom line, and we hope for your support in making thoughtful purchase decisions.

Warranty Claims:

If your product arrives damaged or has a defect covered under the manufacturer’s warranty, we’re here to help. Please contact our customer support team, and we’ll guide you through the warranty process to ensure the issue is resolved.

Processing Times:

Warranty claims may involve extended processing times as they are handled through the manufacturer. While we do our best to assist and advocate on your behalf, we cannot be responsible for delays outside our control.

Thank you for supporting a small business like ours. Your understanding and consideration mean the world to us, and we’re always here to answer any questions before your purchase!

Back Order / Out of Stock items

Anything ordered on back order that is not in stock is considered a special order and is non refundable. Ventura Salt Co LLC is not responsible delays from other suppliers.

Note: Customers are responsible for return shipping costs. 

Shipping Damage:

You must check your package immediately after shipping has arrived to confirm no damage has occurred during shipping.

Ventura Salt Co. must be contacted us within 72 hours of delivery with any damage claims including photos of the damage and box. Any claims beyond 72 hours of delivery will be considered delivered in new condition.

Warranty Issues:

If your gear fails due to manufacturing defect, we welcome you to contact us in order to facilitate a warranty evaluation by the manufacturer. Please email mo@venturasaltco.com and provide the following information:

  1. Name, order number, best method of contact
  2. Describe the defect
  3. Closeup picture(s) of the defect
  4. Picture of the serial number
  5. Picture of the entire product
  6. Any special timelines or address changes

Note: Customers are responsible for return shipping costs.